Privacy Policy

RentFix ([Legal company name to add], [Company address to add if needed]) places great importance on protecting users’ personal information.

This policy describes how we collect, use, retain, and protect your personal information when you use the RentFix platform.

We may collect the following personal information:

• landlord name and contact details (email);
• tenant name, email, or phone number;
• property addresses and unit information;
• descriptions of submitted repair issues;
• photos and attachments provided by tenants;
• internal notes added by the landlord;
• activity history related to repair requests;
• payment and subscription data processed through Stripe.

We collect this information to:

• allow landlords to manage and track repair requests;
• allow tenants to submit requests with photos and descriptions;
• connect each request to the correct property, unit, and tenant;
• maintain repair history by unit;
• operate subscriptions and payments;
• improve and secure the platform.

Landlords voluntarily provide their name and email when creating an account. This information is used to manage their workspace, contact them when needed, and send notifications related to repair requests.

Tenants provide their name and a contact method, such as email or phone, as part of a repair request. This information is used only to connect the request to the right tenant and allow the landlord to communicate with them.

Tenants may submit a request without creating an account. If they choose to create a tenant account, RentFix collects the information needed to create and secure the account, such as email address and login credentials.

Photos and files attached to repair requests are stored through our infrastructure. Access to these files is restricted to the owner of the relevant workspace and, where applicable, to the tenant who submitted the request.

We do not sell these photos or share them for marketing purposes. They may be processed by technical providers required to operate the service, including hosting, storage, security, or notification providers.

RentFix uses third-party service providers for certain features:

These providers follow their own privacy policies and security standards. We do not sell personal data to third parties.

• Supabase — database hosting, authentication, and photo storage;
• Stripe — payment processing and subscription management;
• Resend — transactional email delivery;
• Vercel — platform hosting.

RentFix may send transactional communications related to service operation, including notifications for new repair requests and subscription-related messages.

Commercial communications, such as offers, invitations to try the platform, demo requests, or newsletters, when used, must include a clear unsubscribe or opt-out method. RentFix is committed to respecting Canada’s Anti-Spam Legislation (CASL) and not sending commercial messages without an appropriate consent basis.

To stop receiving commercial communications from RentFix, you may reply STOP to any email received or contact contact.ahmar.agency@gmail.com.

Transactional emails do not contain marketing content and are essential to service operation.

Payments and subscription management are handled by Stripe. RentFix does not store credit card numbers or sensitive banking information. Stripe receives the information needed to process payment, such as name, email, and amount, and retains it according to its own policies. We invite you to review Stripe’s privacy policy for more details.

We retain your personal information as long as your account is active or as needed to provide the service. When you close your account, data is deleted or anonymized within a reasonable period, subject to legal retention obligations.

We use reasonable technical measures, including encrypted communications, access controls, and data isolation by workspace. These measures will evolve as the service develops.

Under applicable privacy laws, including Quebec’s Act respecting the protection of personal information in the private sector and Canada’s PIPEDA, you have the right to:

To exercise these rights, please contact us using the address in the Contact section.

• access the personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your personal information, subject to legal obligations;
• withdraw your consent to collection and use of your information.

The person responsible for personal information protection at RentFix is:

[Name of responsible person to add]
contact.ahmar.agency@gmail.com

For any question about this policy or to exercise your rights, you can contact us at:

contact.ahmar.agency@gmail.com

We may modify this privacy policy at any time. Changes will be posted on this page with the updated date. We encourage you to review this page regularly.