Terms of Use

By creating an account and using the RentFix platform, you accept these terms of use. If you do not accept these terms, please do not use the service.

RentFix is a SaaS platform that lets landlords receive, track, and document repair requests from their tenants. The service includes management of properties, units, tenants, repair requests with photos, as well as a dashboard and history.

RentFix is not a legal service. The platform does not provide legal advice, does not replace landlords’ legal obligations, and does not guarantee compliance with applicable laws, including rules from the Quebec rental housing tribunal (TAL) or the Landlord and Tenant Board (LTB).

To use the service, you must create a landlord account. You are responsible for keeping your login credentials confidential and for all activity under your account.

You must provide accurate and up-to-date information when creating your account.

You may use RentFix to:

• manage your properties, units, and tenants;
• receive and track repair requests;
• review and document repair history;
• invite your tenants to submit requests.

You may not use RentFix to:

• violate applicable laws, including privacy laws;
• collect personal data without consent;
• upload malicious, illegal, or non-compliant files;
• attempt to access another workspace or user’s data;
• bypass the platform’s security measures;
• use the service for fraudulent or abusive purposes.

You are solely responsible for the data you enter or import into RentFix, including names, contact details, addresses, descriptions, and photos. You confirm that you have the right to share this information and that its use on RentFix complies with applicable laws.

As a landlord, you are responsible for:

• meeting your legal obligations regarding housing and repairs;
• informing your tenants about data collection through the platform;
• obtaining any required tenant consent for data processing;
• not using RentFix for illegal or abusive activities.

Tenants who use the public form or tenant portal must provide accurate information and must not abuse the service. RentFix is not responsible for disputes between landlords and tenants regarding repair requests.

Access to RentFix depends on a paid subscription. Available plans and prices are described on the pricing page. Prices are listed in Canadian dollars (CAD). Applicable taxes, including GST/QST where relevant, are extra unless stated otherwise.

Subscriptions are monthly and renew automatically at the start of each billing period unless canceled by the landlord.

Payment is processed through Stripe, a third-party payment processor. RentFix does not store credit card numbers or sensitive banking information.

The landlord authorizes Stripe to charge the payment method on billing dates. If payment fails, access to the service may be suspended until the issue is resolved.

To cancel your subscription, contact RentFix support. Cancellation takes effect at the end of the current billing period. Paid plan access remains active until that date.

Refunds: Payments already made are generally non-refundable unless required by applicable law. Specific requests may be reviewed case by case. For any question, contact RentFix support.

By using RentFix, you agree to receive electronic communications from us, including transactional emails related to service operation, such as repair request notifications, status updates, and subscription information. These communications are part of the service.

Commercial communications, such as offers or invitations to try the platform, may be sent separately and will always include a way to unsubscribe.

We make reasonable efforts to keep the service accessible and functional. However, RentFix does not guarantee uninterrupted or error-free availability. Interruptions may occur for maintenance, updates, or technical reasons.

RentFix is provided “as is,” without express or implied warranties. To the fullest extent permitted by law, RentFix is not liable for direct or indirect damages arising from use of the service or inability to use it, including data loss, lost profits, or disputes between landlords and tenants.

We reserve the right to suspend or close any account that violates these terms, abuses the service, or fails to comply with applicable laws. If an account is closed, data will be handled according to our privacy policy.

We may modify these terms of use at any time. Changes will be posted on this page with an updated date. Continued use of the service after a change means you accept the new terms.

These terms are governed by the laws of the Province of Quebec and applicable laws of Canada. [Jurisdiction to confirm]

For any question about these terms, please contact us at:

contact.ahmar.agency@gmail.com